FAQs

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Call (773) 868-4001 or Click Below to Get Started

We’ve gathered the most common inquiries about Dogs Day Inn, offering you quick, clear answers to
ensure the best experience for you and your furry friend.

From facility tours to dog daycare specifics, we’ve got your questions covered!

General

Can I do a walk-through/tour of your facility?

Yes! We schedule walk-throughs/tours of the facility. Please call us at (773) 868-4001 to schedule your tour.

How long will the walk-through/tour take?

Most take only about 10-15 minutes, but we will spend as much time with you as needed to answer any questions you may have about Dogs Day Inn and the services we provide!

Do I need to do a walk-through/tour?

No walk-throughs/tours are not mandatory, but we want all parents/guardians to feel comfortable with where their dogs will be playing and staying.

What forms of payment do you take?

We accept cash and all major credit cards.

Do you have a yard area?

Yes, we have a large yard where dogs can get some fresh air and stretch their legs!

How frequently are dogs allowed outside?

Starting at 8 am and until 8 pm, dogs are taken outside every few hours, weather permitting.

Can I still bring my dog if he/she has expired vaccinations or fecal tests?

Unfortunately, we will not be able to accept your dog if any vaccinations or fecal tests have expired according to our records. Under Illinois State Laws and Chicago City Ordinances, we must have proof that every dog in our care is up to date. Not only is this a legal issue, but also a health and safety issue for both dogs and staff.

We also ask that every client keep their primary email up to date in their PETEXEC account, as the system will send out a 30-day reminder notice of what is expiring. As a courtesy, we also send out emails notifying clients that vaccinations/fecal tests have expired at the beginning of each month.

I do not have a collar for my dog, do I need one?

Yes, we do require that all dogs have a snap collar with name and rabies tags. Please remove things like Air-tag, Fit bark, etc., from collars as these items can become a safety risk while dogs are playing.

What if I am running late? Can I still pick up my dog from daycare?
Yes, but we require that you call us before 7 pm Monday through Friday and before 5 pm on weekends to notify us that you are running late and still coming for your dog. You are then able to pick up until 7:15 pm Monday through Friday and 5:15 pm on Saturday and Sunday, but there will be a late fee assessed.
My dog takes medication, are you able to administer it?

Yes, we have been administering medications to guests for over 20 years now. Please make sure you notify a Dogs Day Inn staff member when dropping off the medication, and make sure your dog’s medication information on PETEXEC is up to date so we have accurate information on all medications.

Dog Daycare

What are your daycare hours?

Our hours are Monday through Friday, 7 am to 11 am and 2 pm – 7 pm, Saturday 9 am to 11 am and 2 pm to 5 pm, and Sunday 10 am to 12 pm and 2 pm to 5 pm. 

What if I show up and do not have a reservation?

We currently do not require reservations for daycare on non-holiday weekdays/weekends.

Do I have to do the trial/evaluation day? My dog has done cageless daycare before.

Yes, we still require the trial/evaluation as every facility is set up differently. At times, we also require more than one trial/evaluation day to make sure your dog feels comfortable in our care.

When can I do the trial/evaluation day?

Trial visits are by appointment, Monday through Friday, and require dogs to be dropped off between 6:30 am and 6:45 am. 

What if I show up for the trial/evaluation after 6:45 am?

Unfortunately, we will be unable to accept your dog that day. You will be required to reschedule the trial/evaluation day, as the goal is to give your dog a chance to acclimate to the facility and staff before our other daycare dogs start to arrive. This way they ease into the day and are not overwhelmed.

What time do I need to drop my dog off for daycare?

You can drop off when it is convenient for you during our normal business hours after your dog has passed his/her initial trial/evaluation day.

Are you able to feed my dog lunch?

Yes. Bring your dog’s lunch meal inside a resealable container and we will try to feed them at lunchtime. Any food not eaten will be returned so you can monitor your dog’s food intake.

Dog Boarding

Can I visit your facility?

Yes, just contact us to set up a tour of our facility.

What are the drop-off times for boarding?

During normal business hours.

What time do I need to pick up my dog?

We are open to accommodate all pickups during normal business hours. However, to avoid incurring additional daycare charges, you should aim to pick up your dog by the original time your dog was dropped off at the latest.

What do I need to bring with me for boarding?

All we need is your dog and their food. Food must be pre-bagged into individual meals to avoid any non-bagged charges. If necessary, any medications and any special feeder bowls should also be packed.

Can I bring beds, toys, or a blanket?

We do not recommend bringing anything other than your dog, their food, and any medications. We will provide these items to prevent your personal belongings from becoming lost or damaged.

Do I need a reservation for boarding?

Reservations are encouraged for all boarding, and are required over major holidays. For holiday boarding, we require a two-night non-refundable deposit (see current rates) to guarantee your spot.

What happens if my dog becomes ill during their stay?

Their health and safety are our priority, and we will take them to their vet or the emergency vet A.S.A.P. We will also try to contact you and/or your emergency contact immediately, as well.

Do you offer discounts for boarding?

Yes, we offer extended stay rates for boarding stays longer than nine (9) nights. Please contact us for current extended rates.

Illness

Below is some information on Giardia. Please read this article from the AKC
and speak with your veterinarian to learn more about this infectious parasite.

What is Giardia?

It is a single-celled parasite that lives inside the intestines of mammals and other animals.

How does it spread?

Dogs must ingest the contaminated items (items contacted by fecal matter) for the parasite to take hold.

Is it communicable?

YES! It is highly contagious. You should keep your dog away from other dogs. Please speak with your vet about how to help prevent the spread of giardia.