Q: Can I do a walk-through/tour of your facility?
A: Yes! Walk-throughs/tours of the facility take play Monday - Thursdays at 7:05 pm by reservation
Q: How long will the walk-though/tour take?
A: Most take only about 10-15 minutes, but we will spend as much time with you as needed to answer any questions you may have about Dogs Day Inn and the services we provide!
Q: Do I need to do a walk-through/tour?
A: No walk-throughs/tours are not mandatory, but we want all parents/guardians to feel comfortable with where their dogs will be playing and staying
Q: What forms of payment to do take?
A: We accept cash and credit from all major credit cards
Q: Do you have a yard area?
A: Yes, we have a nice size yard for the dogs to get some fresh air, and stretch their legs!
Q: How frequently are the dog allowed outside?
A: Starting at 8am until 8pm dogs are taken outside every few hours, weather permitting.
Q: Can I still bring my dog if he/she has vaccinations/a fecal test that expired?
A: Unfortunately we will not be able to accept your dog should any of the vaccinations or fecal test have expired according to our records. It is in accordance with Illinois State Laws and Chicago City Ordinances that we have proof that every dog is up to date in our care. Not only is this a legal issue, but also a health and safety issue for both dogs and staff. We also ask that every client keep their primary email up to date in their PETEXEC account, as the system will send out a 30 day reminder notice of what is expiring . As a courtesy, we also send out emails notifying clients that vaccinations/fecal tests have expired at the beginning of each month.
Q: I do not have a collar for my dog, do I really need one?
A: Yes, we do require that all dogs have a snap collar with identification.
Q: What if I am running late. Can I still pick-up my dog from daycare?
A: Yes, but we require that you call us before 7:00pm Monday - Friday, and 5pm on Saturday and Sunday to notify us that you are running late and still coming for your dog. You are then able to pick-up until 7:15pm Monday - Friday, and 5:15pm on Saturday and Sunday but there is a late fee charge.
Q: My dog takes medication, are you able to administer it?
A: Yes, we have been administering medications to dogs staying with us for over 20 years now. Please make sure you notify a Dogs Day Inn staff member when dropping off of the medication, and make sure your dogs medication information on PETEXEC is up to date so we have accurate information on all medications.
Q: What are your daycare hours?
A: Monday - Friday 7am - 7pm, Saturdays 9am -5pm, Sunday 10am - 5pm
Q: What if I show up and I do not have a reservation?
A: We currently do not require reservation for daycare on non-holiday week/weekends
Q: Do I really have to do the trial/evaluation day? My dog has done cageless daycare before.
A: Yes, we still require the trail/evaluation as ever facility is set up differently. We also, at times, require more than one trail/evaluation day to make sure your dog feels comfortable in our care.
Q: When can I do the trial/evaluation day?
A: They are done by appointment Monday through Friday, and require dogs be dropped off between 6:30am - 7:00am. See our Getting Started page for more information!
Q: What if I show up for the trail/evaluation after 7:00am?
A: Unfortunately we will be unable to accept your dog that day. You will be required to reschedule the trail/evaluation day, as the goal is to give your dog a chance to acclimate to the facility and staff before our other daycare dogs start to arrive. This way they ease into the day and are not overwhelmed.
Q: What time do I need to drop my dog off for daycare?
A: You are able to drop-off when it is convenient for you during our normal business hours after your dog has passed his/her initial trial/evaluation day. Please check our current hours as they are different due to COVID-19
Q: My dog eats lunch. Are you able to feed him/her lunch?
A: Yes, just bring the lunch meal inside a zip-loc/resealable container and we will try to feed them at lunch time. Any food not eaten will be retuned so you can monitor your dogs food intake.
Q: Can I visit your facility?
A: Current with COVID-19 we are not doing any tours/walk throughs of our facility to ensure the safety of our staff and fur babies. We will be resuming tour once we feel it is safe to do so.
Q: What are your drop-off time for boarding?
A: Currently you are able to drop-off during normal business hours. ***Currently Special COVID Hours***
Starting January 2022 we will be requiring all dogs be dropped-off for boarding before 12pm(noon).
Q: What time do I need to pick-up by?
A: We are open to accommodate all pickups during normal business hours. However, to avoid incurring additional daycare charges, you should aim pick-up your dog by the original time your dog was dropped off at the latest.
Starting January 2022 you will need to pick-up before 12(noon) to avoid incurring any daycare charges.
Q: What do need to bring with me for boarding?
A: All we need is your dog and their food. If necessary; any medications and any special feeder bowl.
Q: Can I bring beds, toys, or a blanket?
A: We do not recommend bring anything other than your dog, their food, and any medications. We will provide these items to prevent your items become lost or damaged.
Q: Do I need a reservation for boarding?
A: Reservations are encouraged, however, we only require reservations over major holidays.
Q: What happens if my dog become ill during their stay?
A: Their health is a priority, and we will take them to their vet or the emergency vet A.S.A.P., we will also try to contact you and/or your emergency contact immediately as well.
Q: Do you offer discounts for boarding?
A: Yes, we offer extended stay rates for boarding stays longer than nine (9) nights. Please contact us for current extended rates.
Q: Do you offer Weekend transportation services?
A: No, we only offer this service during the weekdays.
Q: What time will my dog be picked-up or dropped-off?
A: The pick-up window is between 7am until 10am, and the drop-off window is 2:30pm until 6pm.
Q: Am I required to use this service a certain number of days?
A: No! We understand that life happens and schedules change, so we try to be as flexible as possible. However, we do require reservations to use the transportation service as we have limited space in our van.
Q: Is this service for daycare only?
A: No, we will pick-up dogs for boarding, but you are required to have a reservation. Pick-ups for boarding will take place only during our morning pick-up window if we have availability. If you are looking for us to drop-off only, that will be done only with our afternoon drop-offs if we have availability.
Q: Do I need to provide keys?
A: No, if you will be home during our pick-up/drop-off windows. If you will not be home we will require 2 set of working keys, plus written/emailed instructions which our driver will review with you on the transportation trial day (In-Home Evaluation).
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