FAQs

Yes, we do our scheduling through Kennel Connection and in order to get you scheduled for a walkthrough we need an account set up with vaccination/fecal records on file.  We want to make sure that your dog is up-to-date on all require vaccination to help minimize the spread the of any communicable diseases and keep our current guests as safe as possible.

Most take only about 10-15 minutes, but we will spend as much time with you as needed to answer any questions you may have about Dogs Day Inn and the services we provide!

No walk-throughs/tours are not mandatory, but we want all parents/guardians to feel comfortable with where their dogs will be playing and staying.

(Update) We accept all major credit cards, but our credit card merchant service provider charges a 3.55% fee for all credit card transactions. We no longer keep cash on hand, so if you decide to pay with cash, your account will be credited with any excess amount paid.

Yes, we have a large yard where dogs can get some fresh air and stretch their legs!

Starting at 8 am and until 8 pm, dogs are taken outside every few hours, weather permitting.

Unfortunately, we will not be able to accept your dog if any vaccinations or fecal tests have expired according to our records. Under Illinois State Laws and Chicago City Ordinances, we must have proof that every dog in our care is up to date. Not only is this a legal issue, but also a health and safety issue for both dogs and staff.

Currently, Dogs Day Inn has partnered with Canine Lab Testing to send fecal samples out for testing. Please contact us for more information on this service.

As of 08/01/24 we remove collars during daycare playtime for safety reason, but we do recommend that you have a collar with your dog’s name, your number and rabies tag, and we will put it back on them when picked up.

Yes, but we require that you call us before 7 pm Monday through Friday and before 5 pm on weekends to notify us that you are running late and still coming for your dog. You are then able to pick up until 7:15 pm Monday through Friday and 5:15 pm on Saturday and Sunday, but there will be a late fee assessed.

Please contact us, as we only do medication on a case-by-case basis.

Starting January 2, 2025, we will require all dogs to be dropped off before 11am.

During our normal business hours. However, to avoid incurring an additional daycare charge of $38.00 (per dog), you should aim to pick up your dog by 11am.

All we need is your dog and their food. Food must be pre-bagged into individual meals to avoid any non-bagged charges. If necessary, any medications and any special feeder bowls should also be packed.

We do not recommend bringing anything other than your dog, their food, and any medications. We will provide these items to prevent your personal belongings from becoming lost or damaged.

Reservations are required for all boarding stays.

We do require all new dogs do at least 2 daycare days, in addition to the discovery day, to get the comfortable in our environment and with our staff.  Please contact us for more information on last minute boarding to see if we can help you.

Their health and safety are our priority, and we will take them to their vet or the emergency vet A.S.A.P. We will also try to contact you and/or your emergency contact immediately, as well.

Yes, the following dates will incur an additional upcharge of $10.00 in addition to our standard rate:  Please see our boarding page pricing section for the most current holiday dates.

Yes, to secure your pet’s reservation, we kindly request a booking fee of 50% of the total boarding stay at the time of booking through the Kennel Connection online system. This applies to both regular and holiday periods, effective January 2, 2025.  For full details on cancellations and refund timelines, please refer to our cancellation policy. We’re here to ensure a smooth and stress-free experience for you and your pet—feel free to reach out with any questions!